Our Return Policy

How To Return An Item
The artwork bought must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@usaniigallery.co.ke to request a refund and we will assign you a tracking number.

2. Mail your returned item to:
    Usanii Gallery
    Returns Department
    South B, 26305-00504 Mchumbi Rd
    Nairobi, Kenya 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If the artwork is still in good condition, you may exchange the artwork for a different size or artwork type. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and any extra cost to be surcharged for the different artwork if the selected artwork to be exchanged costs more or credited if the artwork costs less than artwork that was exchanged for.