FAQs

Questions by the Artist

I am having trouble logging into my account. It says incorrect username/password. What should I do?

Make sure you are signing in through the “Artist Login” link located in the top right corner of the page. Customers use a different link to sign in.

I am having trouble filling out an application as an Artist. It says my email address is already in use. What should I do?

You cannot use the same email address for both a customer and an artist account. If you have already registered your email address as a customer and would like to use it to fill out an application as an artist, please email info@usaniigallery.com to update your account settings

How do I apply to exhibit my artwork at Usanii Gallery?

You need to register as an Artist with Usanii Gallery in order to enjoy the benefits of having your artwork exhibited. Click here to register.

I am having trouble finding where I apply to exhibit my art. Is there a specic page where I can submit my work?

You may fill out an application for exhibition at https://www.usaniigallery.com/pages/application-form. Please note, if you are on a tablet or mobile phone you must access the full version of our website by clicking the VIEW FULL SITE link in the bottom left corner of the page.

Can artists living outside of Kenya apply?

Yes. We do exhibit international artists, however, due to shipping logistics the application process is more selective for artists living outside Kenya. When a work is purchased, our international artists must professionally package and ship the art themselves. If you have experience shipping internationally we encourage you to apply.

Why ask for my birthday on the application?

We need to ensure that you are old enough to legally sell your work with us (and we like sending our artists birthday messages!).

What kind of artwork do you show?

We exhibit art in every genre, style, size, and media (except digital printmaking and video art - sorry guys, hopefully soon!). All work is vetted by our curators before going on display. Our goal is to offer clients a diverse selection of 2- and 3-dimensional media.

How will you market my art?

We promote our artists' work in a number of ways. We manage a large online advertising campaign and we do a lot of search engine optimization. We have a very successful public relation strategy, a thriving email list, and an ever-expanding blog, Pinterest, Twitter, and Facebook following. In addition, we maintain a physical presence at art fairs and our own events. If you exhibit with us, you may be invited to show in one of our booths at an art fair or asked to participate in national press. We are very hands-on with the select group of artists we represent.

 What is your commission structure?

We split the sale of artwork 60/40 and we cover all of the costs of packaging and shipping the work.

 If I exhibit my work at Usanii Gallery, may I seek other gallery representation?

Usanii Gallery has the exclusive right to the artwork displayed on the website. This prevents the risk of selling the same piece of art to two dierent parties. However, we encourage you to pursue physical gallery representation while exhibiting on our site. This increases the exposure of your work as well as of our gallery.

How do I know when my artwork is sold? What do I do once it is sold?

Once your art is sold, you will receive an email and/or telephone call notifying you of the sale. Seven business days later, you will receive a custom art box and a pre-paid FedEx shipping label to send the work to the client. All you have to do is place your art in the box and drop it to at any FedEx location. You do not have to pay for the packaging or shipping.

When and how do I get paid for sold artwork?

We send checks 21 days after artwork is delivered to the client.

Who owns the rights to my artwork once it is sold?

You retain the rights to your art after it is sold.

Can clients living outside of Kenya purchase my art?

Yes! We have many international customers.

What is your return policy?

We offer a seven-day money-back guarantee so clients can try out the artwork in their homes. If a piece gets returned--less than 5% of artworks are--we will notify you and pay to have the piece shipped back to you.

What happens if an artwork is damaged in transit?

We ship all artwork in custom-built art boxes lined with high density foam to ensure safe transit. In the rare case of damage, we work directly with FedEx to settle a claim on your behalf. We insure every artwork we ship for its full value. All art should be signed. It is important in identifying you as the creator. In addition, many collectors prefer to purchase signed artwork.

May I place a link on my Usanii Gallery portfolio page to my personal website?

Yes, you can pick your profile link from Usanii Gallery and share on your social media for your friends to view your professional artworks on Usanii Gallery. We encourage artists to share links to peers.

 

Questions by the Client

May I return a piece of artwork if it does not meet my expectations?

We want you to love your new art, so if a piece doesn't quite work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the art. You must use the original packaging for return shipping. We will pay for the return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we'll issue you a refund on the price of the art minus a 15% restocking fee. For orders shipped outside of Kenya, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.

How do I return a piece of artwork?

Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at info@usaniigallery.com  or (+254) 736-120000. We will then issue you a prepaid FedEx shipping label to attach to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. If you live outside of Kenya, please see below for the return procedure. Art that is returned damaged will not be refunded. Photographs and limited edition prints that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.

If I live outside of Kenya, how do I return a piece of artwork?

When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at info@usaniigallery.com  or (+254) 736-120000. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.

What should I do if I receive a damaged piece of art?

We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at info@usaniigallery.com  or (+254) 736-120000. Please save the box and all packaging material; we must have these items in order to process the claim.

How much does shipping cost within Kenya?

We proudly offer free shipping to any location in Kenya. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required.

Do you ship internationally?

Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of Kenya may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs once for more details about duties and taxes.

How much does shipping cost to send art outside of Kenya?

For artwork shipped outside of Kenya, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may need the exact shipping cost of a piece by adding it to your shopping cart or by contacting us at info@usaniigallery.com  or (+254) 736-120000.

How do you ship artwork?

All artwork is packaged in custom built art boxes to insure safe delivery. Our boxes are lined with high density foam to protect your art. The foam construction also makes un-packaging quick and easy - no packing peanuts, no mess. We send art via FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note, a signature is required for delivery unless you request that your art be delivered without a signature. In these cases, you assume responsibility for the art after it has been delivered.

Once I purchase a piece of art, how many days will it take to arrive?

Artwork is typically shipped within seven to fourteen business days. Once your artwork is shipped, please allow seven to fourteen business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at info@usaniigallery.com  or (+254) 736-120000 so that we can arrange expedited shipping.

How do I search for and purchase art at Usanii Gallery?

At the top of every page, you will find a keyword search bar and search links organized by collection or artists. You can either type a category into the keyword search bar or click on “shop” to find art listed in that grouping. To purchase a piece of art, simply click the "+quick shop" button at the right of the piece and follow the onscreen directions.

What forms of payment do you accept? 

Usanii Gallery accepts MPESA, Visa, MasterCard, and PayPal.

Does Usanii Gallery have a physical gallery location?

We do not operate a physical gallery, however we regularly participate in art fairs and put on temporary shows. If you would like information about our next event, please sign up at the bottom of the page of our newsletter.

May I print artwork displayed at Usanii Gallery?

Yes. Having the ability to print images of potential purchases is an important feature of an online art gallery. Although the printed image may not represent the actual size of the piece you are interested in, it can give you a good idea of how the art will look in your living space.

How can I contact Usanii Gallery?

Email: info@usaniigallery.com  Telephone: (+254) 736-120000 local (415) 742-8417 Office hours: Monday through Friday 9:00 AM  to 9:00 PM  East Africa Time Zone

How does Usanii Gallery price artwork?

Artwork is priced using artist input and the expertise of our curators. When artists submit images of their work, they are asked to enter desired prices for each piece. That price is then compared to Usanii Gallery’s curator appraisal. We take pride in our ability to fairly and accurately price art.

I am interested in commissioning a piece of art but have never done so. Where do I begin?

Commissioning art is a fun and unique experience. No matter if you are a first-time art buyer or a seasoned collector, Usanii Gallery is here to make the process easy and enjoyable. The following five FAQs will give you an overview of the process. If you have an idea for a special artwork, send us an email at info@usaniigallery.com  or give us a call at (+254) 736-120000 and we can discuss the next steps.

How much will it cost to commission an artwork?

Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist's sales history. Commissioned artworks will be more than comparable pieces in the artist's portfolio [in terms of size and medium]. This is due to the fact that the artist must spend time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.

Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I've commissioned?

Before the artist begins working on your commission, we take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, we will send you a high resolution image of the work. If you accept it, we will charge your credit card the remaining 50% and ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes. There are no returns once you take possession of the art.

How long does it take to commission an artwork?

The time will vary depending on the size, medium, and complexity of the work, and the artist's schedule, but typically commissions take four to ten weeks to complete.

When commissioning an artwork, can I have the artist work from a photo? What if I don't have a photo for them to work from?

Photographs are great reference material when commissioning an artwork. If you don't have a photograph, it's not a problem. You will have the opportunity to speak one-on-one with the artist to describe exactly what you are looking for.

When commissioning an artwork, what kind of contact will I have with the artist and Usanii Gallery?

Before the artist begins working on your project, you will have a special consultation with the artist and Usanii Gallery project management team to explain exactly what you'd like. Once the artist begins working, the Usanii Gallery project management team will update you as the piece progresses from initial sketch to finished masterpiece. Usanii Gallery is always available to answer questions about your piece and the process, and we can arrange any meetings you'd like to have with the artist along the way.